Vegas Movie Studio is collapsing

Michal-Ruzicka wrote on 4/28/2020, 1:45 PM

i have problem with launching vegas platinum. It ran once, then when closed and I tried to launch it again it looked like trying to open many windows and collapsed.

Error message offered me to send troubles to developer and said this.

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 143)
Problem: Unmanaged Exception (0xc00000fd)
Fault Module: D:\VegasMovie\MovieStudioPlatinum170.exe
Fault Address: 0x00007FF6C5340DD8
Fault Offset: 0x0000000000A80DD8

Fault Process Details
Process Path: D:\VegasMovie\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 143)
Process Description: Movie Studio Platinum
Process Image Date: 2020-04-13 (Mon Apr 13) 07:47:12

Computer was restarted, application reinstalled ... any help?

Comments

Musicvid wrote on 4/28/2020, 1:50 PM

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

May I presume you are running Windows 10 and have read the system specs?

https://www.vegascreativesoftware.com/us/vegas-movie-studio/specifications/#productMenu

VEGASDerek wrote on 4/29/2020, 8:17 AM

I have found your dump file on our system. I would suggest uninstalling the software, download it again directly from VEGAS Creative Software and reenter your serial number. Also, you graphics drivers appear out of date and you are running an old version of Windows 10. I suggest you update them.

Michal-Ruzicka wrote on 4/29/2020, 3:10 PM

Windows 10, fully upgraded, AMD Quad-Core (some 13xx), GeForce 1050 Ti inside.

Software was installed and downloaded from link provided by email, but I uninstalled it, download it from your pages and isntalled it to C: drive, though I install everything to D: ... no change it kept collapsing.

Before all cleaning and restarting it tried to open many windows very quickly, after it slowed down. Actually result and error message are same.

Serial number and registration is doing fine, Music Creator works well, DVD Architect works well, Your updater things works well, just that bloody Platinum Movie Maker is bleeding.

Do you have any other idea?

j-v wrote on 4/29/2020, 3:20 PM

@VEGASDerek adviced you also to update your graphic drivers. Which drivernumber is now installed?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

VEGASDerek wrote on 4/29/2020, 3:30 PM

My next suggestion would be a reset of your preferences.

 

Michal-Ruzicka wrote on 5/1/2020, 5:08 AM

@VEGASDerek adviced you also to update your graphic drivers. Which drivernumber is now installed?

graphic drivers updated, no change

Michal-Ruzicka wrote on 5/1/2020, 5:19 AM

My next suggestion would be a reset of your preferences.

 

what do you mean reset of prefences? Where to do it?

adimatis wrote on 5/2/2020, 2:59 AM

I do not know if this will help you in any way, but since you have the same GPU as I have, 1050Ti, I thought of telling you that I can only use an older driver with Vegas. That is driver 399.24. Might, just might be helpful to you. If not, sorry I wouldn't have any other suggestion.

vkmast wrote on 5/2/2020, 3:29 AM

Not sure if he means Preferences as in Options > Prefs. but you could try resetting the software to default settings as advised here. Be sure to follow the advice closely. (It applies to your "bloody" Movie Studio Platinum as well.)

Jordan-Miller wrote on 5/2/2020, 7:53 AM

I'm having the same problem.

j-v wrote on 5/2/2020, 8:16 AM

I'm having the same problem

No you have not, this is about VMS Pl 17, so make your own post

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Jordan-Miller wrote on 5/2/2020, 10:16 AM

I'm having the same problem

No you have not, this is about VMS Pl 17, so make your own post

it's the same problem with the application crashing before starting could be the same solution

Jordan-Miller wrote on 5/2/2020, 10:18 AM

 

Michal-Ruzicka Try holding ctrl+shift and double clicking the application. (check the box for delete all cached application data) and click yes see if that opens the program

vkmast wrote on 5/2/2020, 10:28 AM

@Jordan-Miller from what I can decipher from your video, the "Faults" look somewhat similar to the ones in this thread https://www.vegascreativesoftware.info/us/forum/vegas-movie-studio-16-platinium-crashes-at-opening--116828/. You might want to try the suggestion that worked there. (You don't have much to lose.)

edit: I see you tried already. Did it work?

Jordan-Miller wrote on 5/2/2020, 10:37 AM

I have done that it works until you close the program just thought i would suggest it for Michal-Ruzicka maybe it'll do something different with MS 17

Michal-Ruzicka wrote on 5/3/2020, 9:00 AM

Not sure if he means Preferences as in Options > Prefs. but you could try resetting the software to default settings as advised here. Be sure to follow the advice closely. (It applies to your "bloody" Movie Studio Platinum as well.)

This one worked. Thank you very much. I had to hold CTRL+SHIFT longer then I expected, but then it flew high :D

vkmast wrote on 5/3/2020, 9:42 AM

@Michal-Ruzicka thanks for confirming. Much appreciated.