Vegas Pro 17 crashing: Exception 0xC0000005 (access violation)

can-dig wrote on 8/26/2021, 7:47 PM

Hi all,

I recently changed computers, and I'm now having issues with Vegas 17 consistently crashing, with the following message:

VEGAS Pro 17.0
Version 17.0 (Build 455)
Exception 0xC0000005 (access violation) WRITE:0x0000000000000000 IP:0x0000000000000000
In Module 'vegas170.exe' at Address 0x0000000000000000 + 0x0000000000000000
Thread: VideoRender ID=0x4768 Stack=

All the research I've done on this issue yields some variation of blaming "gaming" effects software suites, which I don't have on my PC. I'm running Windows 10 on an HP laptop.

Any help or tips would be so greatly appreciated. Thanks so much.

 

Comments

Musicvid wrote on 8/26/2021, 9:47 PM

Running the latest VP17 update and Windows 10 20H2 is supposed to resolve this, iirc.

It's really a security scan issue gone amok.

can-dig wrote on 8/28/2021, 5:25 PM

Thank you, Musicvid! Much appreciated.

How would I go about obtaining the latest VP 17 update? Would it be native in my Vegas software, or do I need to search for it?

Thanks again for the help.

 

can-dig wrote on 8/28/2021, 5:39 PM

Incidentally, I actually am already running Windows 10 20H2, so hopefully the Vegas update will help.

Dexcon wrote on 8/28/2021, 6:54 PM

How would I go about obtaining the latest VP 17 update?

Build 455 of Vegas Pro 17 is in fact the last build of that version.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Musicvid wrote on 8/28/2021, 8:25 PM

Thanks, Dexcon.

Maybe just a Vegas reset will help?

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

can-dig wrote on 9/12/2021, 8:35 AM

Hey all,

Thanks so much for these helpful tips, it's greatly appreciated. Unfortunately, the I'm still experiencing issues, and after the reset, Vegas 17 now literally stops working immediately after I drag media into my timeline. It happens regardless of media type (wav file, mpg, mp4, etc). What can it be? I'm flummoxed. Thanks again.

 

Musicvid wrote on 9/12/2021, 9:29 AM

Try temporarily disabling "Gpu acceleration of video processing" in preferences. If that works, update your graphics drivers.

Did you purchase your product from Magix or somewhere else?

can-dig wrote on 9/12/2021, 10:15 AM

@Musicvid That worked! Thank you. I purchased the software directly from Magix, totally legit. I will now update my graphics drivers, however after I do so, should I enable GPU acceleration of video processing?

Musicvid wrote on 9/12/2021, 10:23 AM

Use the update utility in Vegas Help to update your drivers, and of course try them with acceleration On. If it works, leave it On.

Also feel free to mark one of the replies as The Solution, if you wish.

can-dig wrote on 9/12/2021, 10:47 AM

@Musicvid how do I access the update utility in Vegas?

vkmast wrote on 9/12/2021, 12:11 PM

Help > Check for Driver Updates was added in VP 18, AFAIK.