Vital information not available, demanding refund.

Mika-Miettinen wrote on 4/26/2020, 6:00 PM

Hello!

I bought Movie Studio 16 today. I decided to buy the normal version with 50$ for my Instagram videos. When I had edited the video, it appeared to me that the standard version does not have the access for custom templates for rendering. Furthermore, on the pre-existing templates there is no option for making vertical video. The movie studio clearly lets you assume you can make a video that is vertically scaled, since in the start it asks you if you want to do video for widescreen or phone. This information wasn't included on the Movie Studio's site, where there was a picture which compared the versions to each other. I feel betrayed and cheated. Right now, the normal version can be bought for 50$ and the platinum version with access to custom rendering templates costs 60$. I demand either a full refund or an upgrade to platinum version with the cost of 10$. This is not the product I have bought. I am disappointed.

Comments

j-v wrote on 4/26/2020, 6:10 PM

This is a userforum you post on.
For your complaint you have to contact Magix support, try the button above these posts.

Musicvid wrote on 4/26/2020, 9:25 PM

The product comparison has always been here, and presales questions are only answered if you take the time to ask them. A "demand" will not fare well with Support, but a request to "work with you" may get a response.

https://www.vegascreativesoftware.com/us/vegas-movie-studio/product-comparison/#productMenu

Meanwhile, you may want to look over the termination details and conditions as spelled out in § 3 here (thanks to @vkmast for the link)

https://www.magix.com/int/terms-and-conditions/

email: shop@magix.net

Nobody is trying to cheat you, but it is always up to the buyer to seek the right presales information (caveat emptor).

vkmast wrote on 4/27/2020, 5:20 AM

As it happens, the new version 17 has been released today and the comparison table currently refers to that version. The 16 table also showed that Customizable render templates were not included in the basic (=classic/standard/normal) version. Anyway, I recommend you seek refund (as advised) and instead purchase (or use the free trial first) the new VMS Platinum 17 version. The difference is considerable.

@Mika-Miettinen