https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Although a VP post it also applies to VMS.

Ah, thanks! I've added the additional info to the original post.

That's not enough Info.
What is your project format with settings? Screenshot please.
What are your settings in Options/Preference/Video? Screenshot please.
What is the amount of installed RAM ?
What is your type of CPU?

That's not enough Info.
What is your project format with settings? Screenshot please.
What are your settings in Options/Preference/Video? Screenshot please.
What is the amount of installed RAM ?
What is your type of CPU?

Added this info too. Don't know how to imbed images so I provided a URL to it.

Don't know how to imbed images...

That is very simple you are able to add things as screenshots and videos through this button

Don't know how to imbed images...

That is very simple you are able to add things as screenshots and videos through this button

Sweet, changed it!

Maybe it helps if you set in Options/Preferences /Video the Intel GPU 4600 with updated drivers for GPU acceleration of video processing if you are using effects.

Maybe it helps if you set in Options/Preferences /Video the Intel GPU 4600 with updated drivers for GPU acceleration of video processing if you are using effects.

I don't use effects but the projects I've been working on a lot lately require regular use of transitions, so maybe that'll help? I'll see how it goes.

Welp, so much for that. Both the i7 and the GeForce 750 options didn't help. Got crashes within five minutes of starting the program!

It looks at the freezes that your memory gets out of reach.
Maybe you can see some things during editing through the taskbar on the amount of used RAM

If possible send us a projectfile (vf) of your project without content so we can try it out on our installations.
Maybe we can find something.

Well it happened again! I was playing something, didn't like the micro-edit I made, so I unpaused with spacebar and then quickly hit Ctrl+Z, which crashed the program. Here's what Task Manager had:

Here's what Task Manager had:

When did you make that screenshot?
It looks after you closed Vegas or was it during the freeze.

A couple of things to check:

Your memory use concerns me. Check to see if Windows Subspooler or another service is hogging your resources.

Try updating your graphics drivers. If no luck, try disabling GPU Acceleration of Video Processing. This may slow down your preview, depending on active effects, but will not affect your render.

Here's what Task Manager had:

When did you make that screenshot?
It looks after you closed Vegas or was it during the freeze.

Yeah, I took about 10 seconds after the program froze up.

A couple of things to check:

Your memory use concerns me. Check to see if Windows Subspooler or another service is hogging your resources.

Try updating your graphics drivers. If no luck, try disabling GPU Acceleration of Video Processing. This may slow down your preview, depending on active effects, but will not affect your render.

Graphics drivers are up to date. I've disabled the GPU Acceleration so that's back to how it was before. It didn't seem to be affecting my preview that much since the biggest effect I use regularly is Levels.

In terms of memory useage, Firefox of course uses a bunch but not more than 1-2GB I think. I have a lot of background processes (83) and a similar amount of Windows processes (89). Many of these are under 1MB of usage, some are 1-9MB, and if it's 10MB or more it's a proper app rather than a process.

I got the first crash that showed the crash report window! Here's what it detailed, in case it helps:

Movie Studio File Properties:

General
  Name: 2019-09 - The Best of Kinda Funny - September 2019.vf
  Folder: D:\Tim van der Meij\Documents\Movie Studio Platinum 12.0 Projects\Kinda Funny Projects\The Best of Kinda Funny\Project Files
  Type: VF File
  Size: 102.37 KB (104,824 bytes)
  Created: Sunday, 5 January 2020, 12:27:01 am
  Modified: Sunday, 5 January 2020, 12:27:01 am
  Accessed: Sunday, 5 January 2020, 12:27:01 am
  Attributes: Archive

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Tim, we are missing your Vegas File Properties  as reported by Vegas, not Windows.

The instructions in the link provided are clear, and we need the specific decoder information in order to rule out a common cause of some of the symptoms you describe. Thanks!

Tim, we are missing your Vegas File Properties  as reported by Vegas, not Windows.

The instructions in the link provided are clear, and we need the specific decoder information in order to rule out a common cause of some of the symptoms yiu describe. Thanks!

I thought I provided that in the original post actually, it's under the screenshots for the Project/Video settings.

No Tim, its not. In fact, that is what I quoted back to you as being the wrong properties. Sorry I may not be able to help this time.

No Tim, its not. In fact, that is what I quoted back to you as being the wrong properties. Sorry I may not be able to help this time.

Ohhhhhh wait, I think I realize what the issue is. I viewed the properties of the .VF file, not one of the files used in the project. If so, here's what I got from one of them:

---

General
  Name: 2019-09-03 Dark Chocolate Oreo Review - Oreo Oration.mp4
  Folder: D:\Tim van der Meij\Documents\Movie Studio Platinum 12.0 Projects\Kinda Funny Projects\The Best of Kinda Funny\Videos\2019\09 September
  Type: AVC
  Size: 72.61 MB (74,349,429 bytes)
  Created: Wednesday, 4 September 2019, 5:59:06 am
  Modified: Wednesday, 4 September 2019, 5:59:08 am
  Accessed: Monday, 6 January 2020, 4:14:51 am
  Attributes: Archive

Streams
  Video: 00:08:01.356, 23.976 fps progressive, 1920x1080x32, AVC
  Audio: 00:08:01.371, 44,100 Hz, Stereo, AAC

Summary
  [TCFM]: 18

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: so4compoundplug.dll
  Folder: D:\Program Files\VEGAS\Movie Studio Platinum 16.0\FileIO Plug-Ins\so4compoundplug
  Format: AVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.

Thank You!!!

Now, please try disabling so4compoundplug.dll EXACTLY following the instructions here:

https://www.vegascreativesoftware.info/us/forum/avc-xavc-s-issues-in-vp15-try-disabling-so4compoundplug-dll--108345/

If it doesn't help, you can change it back because it is used for some other things.

That worked!! I've been using the program for a few days now and no crashes! Certainly a few spots where it hangs, but I'm used to that from 12.0 so for me it's business as usual. Thanks so much!

I do have two more minor questions while I'm here. First, in 12.0 there was a lightning bolt function in the Explorer that removes all files not currently in the timeline. This was a very convenient feature and I'm wondering if it's still in 16.0 today. Second, is there a way to remove the hand that appears when hovering over an item in the timeline, so it remains just a cursor?

 ...in 12.0 there was a lightning bolt function in the Explorer that removes all files not currently in the timeline. This was a very convenient feature and I'm wondering if it's still in 16.0 today.

As of v. 13, "From the Tools menu, choose Clean Project Media to remove any files that have not been used on the timeline."

Re the "hand", it's been that way since v. 12 and I don't know (/need) a way to change it.

@Tim-vanderMeij

 ...in 12.0 there was a lightning bolt function in the Explorer that removes all files not currently in the timeline. This was a very convenient feature and I'm wondering if it's still in 16.0 today.

As of v. 13, "From the Tools menu, choose Clean Project Media to remove any files that have not been used on the timeline."

Re the "hand", it's been that way since v. 12 and I don't know (/need) a way to change it.

@Tim-vanderMeij

Okay, thank you for answering! Good to know the lightning bolt function is still there.

Feel free to mark one of the replies as The Solution if you wish. Glad you got it up and running!