Weird issue with vegas pro 19 free, and the microsoft surface pro 6

acaiberii wrote on 12/6/2021, 4:25 PM

*Free = Free trial, title too long to fit. I'm using the free trial so I can try it before I actually buy it.

Some things you should know before interacting with this post:

  • Yes, I know, my tablet will explode if I render a large video with VEGAS or if I have too many programs open in the background.
  • Specs
    • RAM: 8 Gigabytes
    • No GPU, Integrated Graphics
    • Intel I7-8650U CPU, 4 cores.
  • I can render a 10 second video in around 12 seconds.

So luckily this is my only problem with Vegas currently. It may relate to Windows Sound Mapper according to my reddit post at https://www.reddit.com/r/VegasPro/comments/r6re0u/using_vegas_pro_19_with_microsoft_sound_mapper/, so I disabled audio enhancements on my main speakers, but I'm still having problems.

 

Before I disabled audio enhancements:

  • After I open VEGAS Pro 19, I get insanely loud staticy noise with a tiny amount of real audio when I play any audio at all. Not just in VEGAS but outside.

 

After I disabled audio enhancements:

  • When I play audio after opening VEGAS Pro 19, no audio comes out of my speakers.

 

If this is a hardware issue, I won't buy VEGAS.

If it isn't, then I would like advice on how to fix it.

 

Alright, thank you for the help. If I didn't provide enough information, I'll give more if you need it.

 

Comments

Musicvid wrote on 12/6/2021, 5:58 PM

Post the details of your problem here if you want help, please don't expect our volunteers or staff to go to Reddit to read about it.

For support, start here, paying particular attention to every detail in Section C.

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

j-v wrote on 12/7/2021, 3:34 AM

@acaiberii

Try, if you have choice, to use another sound device at Preferences/Audio Device

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Dexcon wrote on 12/7/2021, 4:16 AM

Just as an outside chance, in Windows 11 (in the Reddit post, you've stated that you are using W11) try changing some of the sound options, particularly the Exclusive Mode settings:

First, click on More Sound Settings (bottom RH corner) then the Sound window will open. Highlight the speakers and then click on Properties. The Speaker Properties window will then open. There you will find the two exclusive mode settings.

Within Vegas Pro, is the sound distortion only occurring when playing a video or audio track? If yes, is the audio MP3? If yes, there have been lots of reports on the forum over the years of distortion when playing MP3 audio. Try using the forum's search function using a keyword something like MP3 or MP3 screeching to look at possible solutions.

If the audio distortion occurs just by having Vegas Pro open with or without any media playing, then I'm stumped other than to try the suggestion given above by j-v.

Last changed by Dexcon on 12/7/2021, 4:49 AM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

acaiberii wrote on 12/10/2021, 8:34 PM

Just as an outside chance, in Windows 11 (in the Reddit post, you've stated that you are using W11) try changing some of the sound options, particularly the Exclusive Mode settings:

First, click on More Sound Settings (bottom RH corner) then the Sound window will open. Highlight the speakers and then click on Properties. The Speaker Properties window will then open. There you will find the two exclusive mode settings.

Within Vegas Pro, is the sound distortion only occurring when playing a video or audio track? If yes, is the audio MP3? If yes, there have been lots of reports on the forum over the years of distortion when playing MP3 audio. Try using the forum's search function using a keyword something like MP3 or MP3 screeching to look at possible solutions.

If the audio distortion occurs just by having Vegas Pro open with or without any media playing, then I'm stumped other than to try the suggestion given above by j-v.

This didn't work, neither on or off.

No, I'm not playing any audio, just using programs in the background that require audio.

 

@acaiberii

Try, if you have choice, to use another sound device at Preferences/Audio Device

This didn't work either. I switched between:

  • Direct Sound Surround Mapper (gave an error)
  • Windows Classic Wave Driver (gave an error)
  • Magix Low Latency 2016 (nothing)

 

I honestly don't know if this solution will be fixed. I really want VEGAS this Christmas, because it looks extremely promising unlike Adobe's subscription junk, and I seem to be able to do a lot with it even with my supertablet. This is the only problem I'm having with the free trial.

Photo_G wrote on 12/11/2021, 9:11 AM

@acaiberii The audio distortion might be caused by latency. If so, you may fare better on a tablet by offloading the audio to an ASIO enabled USB audio interface, e.g.,

https://www.sweetwater.com/insync/best-usb-audio-interfaces/

If price and portability are primary concerns, here's one that uses the (free) ASIO4ALL USB Audio Driver, can be had at the moment for $9.99, and seems to be fairly highly rated:

https://www.sweetwater.com/store/detail/UCA202--behringer-u-control-uca202-usb-audio-interface

You would just load the driver, plug it in to USB, switch it to monitor, and plug in your headphones. It only has phono jacks for input though, so recording through it may be impractical - but it may work well for low latency sound monitoring.

 

Last changed by Photo_G on 12/11/2021, 9:34 AM, changed a total of 2 times.

VEGAS Pro 19.0 (build 550) on Windows 10 Pro 21H1 build 19043.1586 & i9-10850K CPU @4900 MHz

64GB DDR4 RAM, 2TB M.2 SSD, RX 3060XC GPU @ 2000 MHz, w/12GB RAM and v512.15 Game Ready driver

misohoza wrote on 12/11/2021, 3:53 PM

@acaiberii

Did you also install Sound Forge?

There were some problems with Magix Low latency drivers on some systems. These drivers get installed with Sound Forge.

rraud wrote on 12/11/2021, 4:39 PM

The screeching noise can be caused by the Magix Low Latency 2016 driver which is installed with Sound Forge AS (Audio Studio). Reports have stated that removing the Magix Low Latency 2016 registry entry can fix the annoyance. However I have not personally experienced this dilemma so you may want to search the Sound Forge forum and the web in general prior to 'forking' with the registry. The reg entry is in the following registry location:
- "HKEY_LOCAL_MACHINE > SOFTWARE > ASIO > Magix Low Latency 2016".
- Click the Magix Low Latency 2016 folder, delete it and click OK.

 Sound Forge Pro does not install the low latency driver so the reg entry does not exist in that case.

rraud, Sound Forge forum moderator

Aimee-123 wrote on 5/12/2022, 2:59 PM

Im Currently having the screeching audio and not allowing me to add mp3 through media, i cannot find  "HKEY_LOCAL_MACHINE > SOFTWARE > ASIO > Magix Low Latency 2016". I tried the re-setting with I dont believe I have Sound Forge. I did the ctrl+shift double click to reset the app and it still hasn't worked...I just purchased Vegas Edit yesterday...I dont know what to do...

Musicvid wrote on 5/12/2022, 7:02 PM

Aimee, please start your own thread for your unique problem: this discussion probably does not relate to your issue. In addition to your detailed problem report, include all of the information asked for here, thanks so much.

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

vkmast wrote on 5/13/2022, 1:52 AM

Please continue in the thread you already had started here https://www.vegascreativesoftware.info/us/forum/audio-screech-not-allowing-add-mp3-through-media--135359/

And note the link @Musicvid gave you.

@Aimee-123