Not able to download onto desktop.

hannah wrote on 8/22/2017, 4:36 PM

Hello, I bought Vegas Movie Studio Platinum 13 a little while back and I have been using it on my laptop. I am now trying to put it on my desktop as well. I have entered the serial number it has asked for multiple times and every time I do, it says the app needs to restart to complete the upgrade process. I have reset my desktop multiple times to try and get the app to work, but it still comes back to the page that says my trial has expired and I need to enter my serial number or buy the program (which I already have). I have also tried re downloading the program on the desktop as well. I have Windows 10 on both my PC's.

Thanks!

Hannah

Comments

Musicvid wrote on 8/22/2017, 5:03 PM

Is your "desktop" pc connected to rhe Internet?

Have you turned off your Antivirus?

Next step is to contact customer service.

hannah wrote on 9/17/2017, 4:53 PM

Is your "desktop" pc connected to rhe Internet?

Have you turned off your Antivirus?

Next step is to contact customer service.

yes the desktop PC is connected to the internet. No I do not have my antivirus turned off? I will probably contact customer service. Thanks!

hannah wrote on 9/17/2017, 4:55 PM

Delete from your registery HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sony Creative Software\Vegas Movie Studio HD Platinum\13.0\License if your version is the Sony one and not Magix.
Restart and try again.

I have tried deleting the program a few times as well as restarting the PC, then re-downloading but it doesn't seem to work unfortunately.

vkmast wrote on 9/17/2017, 6:23 PM

Some further info on the registry back-up in this comment.