Sound & Music Track Not Playing Music Correctly

Aladdin wrote on 6/19/2019, 1:26 PM

My Movie Studio Platinum 13 used to work fine. I had to reinstall Windows 10 and start my machine again. I reinstalled Movie Studio and everything seems right. However, when I put a music track on the music track, I notice that the sound waves look awful! There is no longer one long music wave moving up and down, but rather there are suddenly two waves one on top of the other. When it plays, the Db shoots to the highest level breaking through it completely and the music sounds like the noise made when one used to play a tape cassette and press the fast-forward button at the same time. It's just like a whistle sound moving through the entire track - going up and down - as if the music is playing at about ten times the actual speed (but really it's not, because the track is still as long as it should be.)

My ordinary video file works fine and a video with me talking works fine with the sound working as it should. It is just when I add the music track that this music track does this. If I play the file as an ordinary mp3 using mp3 software, the file plays just fine.

Can anyone help me to solve this problem? Theoretically, I'm no longer able to use the Movie Platinum software if I can't get this right - even though at one stage (before I reinstalled Windows) it worked fine.

You can see a screenshot of the music track spanning just 5 seconds and how the music is clearly distorted. I cannot get it to play correctly. https://screenshot.net/jded1to

I'm using Movie Studio Platinum 13 Build 987 64 bit.

Any help would be appreciated - thank you.

Comments

Former user wrote on 6/19/2019, 2:05 PM

Not all MP3s meet the correct standard for Movie Studio and Vegas. If you have another program (such as VLC or Audacity) you can convert it to a WAV file and then it should work fine in Vegas.

Aladdin wrote on 6/19/2019, 2:11 PM

Thanks Dot. Let me explain it better...

All the MP3s I am using (including this one I am referring to) used to work perfectly before I reinstalled Movie Platinum. There's no reason that the file should suddenly stop working. It is my standard MP3 I use when doing my YouTube videos and it has always worked even on Movie Studio - even as an MP3. Every MP3 I try to play does the same thing. I cannot find one MP3 that will work any longer. If I have to suddenly convert every MP3, then I'm going to be giving up on Movie Studio and shifting to something else. I can't imagine the time I'll be wasting to convert every MP3 into a MOV just because MP3s refuse to work on my new installation.

Musicvid wrote on 6/19/2019, 3:03 PM

Why were you talking about Movie Studio when that's not the problem?

If it worked before, something changed, that's all.

It is your drivers in Vegas Preferences, or it is your Windows Mixer having nothing to do with Vegas!, or it your source. If you will take a logical approach, you will solve your problem without all the drama.

#1. What Audio Drivers are selected in Vegas Preferences?

#2. Show us complete MediaInfo for your SOURCE.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

#3. Do all files look this way on the timeline, or just one? Will you upload an example to a fileshare, please?

 

Aladdin wrote on 6/20/2019, 1:02 AM

Thanks Musicvid. Here are the answers to your questions:

1. Under Audio Device - it says "Microsoft Sound Mapper". I have tried using the other two options as well, "Direct Sound Surround Mapper" and "Windows Classic Wave Driver" but all worked the same.

2. I am not sure what you mean for the source, but if you're asking about the MP3 file, here is a screenshot: https://screenshot.net/6k6o3i2 - Is this what you need?

3. All music / sound files look exactly this way. It doesn't matter which MP3 I use. The MP3's will play perfectly on an MP3 application. They will just not play in Movie Studio. As an entire file from beginning to end, this screenshot shows what the entire file looks like. Again - it doesn't matter what MP3 - they all look exactly like this: https://screenshot.net/4ld6eu1

Incidentally - to answer your question about my concern over Movie Studio. By reinstalling it, it may have changed a setting to some default which doesn't work right. All other sounds on my computer work perfectly. Why should it be that only in Movie Studio that the music won't play - if not for a setting in Movie Studio itself?

Thanks

vkmast wrote on 6/20/2019, 1:38 AM

"Reinstalling it keeps pretty much all the old settings." Have you tried resetting? (Follow the steps exactly as advised.)

In future please use this button to upload screenshots.

Aladdin wrote on 6/20/2019, 3:40 AM

vkmast - Thank you. This worked! I don't know how you worked that out. I had literally uninstalled it and reinstalled it twice. Presumably the default settings would have been set at the time of the install. But for whatever reason, something did change. Your solution worked perfectly and has made my day! Thanks!

vkmast wrote on 6/20/2019, 3:45 AM

@Aladdin thanks for coming back and confirming the solution, appreciated. This is not the first time that resetting has helped when "the software used to work before".

Musicvid wrote on 6/20/2019, 6:13 PM

And thanks for answering the questions. Your audio performance will be its best if you choose "Direct Sound Surround Mapper. "

Aladdin wrote on 6/20/2019, 8:35 PM

Thanks for the follow up Musicvd.