Vegas Movie Studio HD Platinum 11.0 instant crashing

StaleCrumpets wrote on 1/14/2018, 6:24 AM

So I've used Vegas Movie Studio HD Platinum 11.0 for years now and it has been absolutely fine and worked perfectly up until yesterday. I haven't used it in about 2 weeks and i am now trying to import a .MP4 video into a project, however it seems to only allow footage that is less than 5 minutes, otherwise the program instantly crashes. A window called 'Problem report' pops up and asks me to send a crash report. The footage is from the screen recording software called ShadowPlay, which has worked perfectly fine in the past. If anyone could shed any light on this situation it would be very much appreciated.

 

 

I am on Windows 7, 16 GB RAM, GTX 1070 Graphics card, Intel i7 processor.

Comments

Markk655 wrote on 1/15/2018, 10:55 AM

By any chance did you update QuickTime or itunes recently?

vkmast wrote on 1/15/2018, 11:03 AM

Tried resetting?

Musicvid wrote on 1/15/2018, 11:24 AM

@Markk655 beat me by 30 minutes.

+1

Musicvid wrote on 1/15/2018, 11:27 AM

Please post your properties for the Shadow play footage that crashes Vegas.

Both Vegas and MediaInfo properties are needed in your case.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

StaleCrumpets wrote on 1/16/2018, 12:54 PM

VEGAS Properties:

General
  Name: death by lag.mp4
  Folder: C:
  Type: Sony AVC
  Size: 3.99 GB (4,086,458,420 bytes)
  Created: 12 January 2018, 21:06:57
  Modified: 12 January 2018, 21:18:18
  Accessed: 12 January 2018, 21:06:57
  Attributes: Archive

Streams
  Video: 00:11:09.342, 120.000 fps progressive, 1920x1080x12, AVC
  Audio 1: 00:11:09.368, 48,000 Hz, Stereo, AAC
  Audio 2: 00:11:09.370, 48,000 Hz, Stereo, AAC

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: compoundplug.dll
  Folder: C:\Program Files (x86)\Sony\Vegas Movie Studio HD Platinum 11.0\FileIO Plug-Ins\compoundplug
  Format: Sony AVC
  Version: Version 11.0 (Build 256)
  Company: Sony Creative Software Inc.

 

 

MediaInfo:

General
Complete name                            : C:\Users\PC\Videos\PUBG\PLAYERUNKNOWN'S BATTLEGROUNDS\death by lag.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 3.81 GiB
Duration                                 : 11mn 9s
Overall bit rate                         : 48.8 Mbps
Encoded date                             : UTC 2018-01-12 21:18:18
Tagged date                              : UTC 2018-01-12 21:18:18

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 1 frame
Format settings, GOP                     : M=1, N=30
Muxing mode                              : Container profile=High@1.3
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 11mn 9s
Source duration                          : 11mn 9s
Bit rate                                 : 48.4 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 60.000 fps
Minimum frame rate                       : 22.500 fps
Maximum frame rate                       : 63.830 fps
Standard                                 : PAL
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.389
Stream size                              : 3.77 GiB (99%)
Source stream size                       : 3.77 GiB (99%)
Title                                    : VideoHandle
Encoded date                             : UTC 2018-01-12 21:18:18
Tagged date                              : UTC 2018-01-12 21:18:18
Color primaries                          : BT.601 NTSC
Transfer characteristics                 : BT.470 System M
Matrix coefficients                      : BT.601
mdhd_Duration                            : 669350

Audio #1
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 11mn 9s
Source duration                          : 11mn 9s
Bit rate mode                            : Constant
Bit rate                                 : 192 Kbps
Nominal bit rate                         : 96.0 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 15.6 MiB (0%)
Source stream size                       : 15.6 MiB (0%)
Title                                    : SoundHandle
Encoded date                             : UTC 2018-01-12 21:18:18
Tagged date                              : UTC 2018-01-12 21:18:18
mdhd_Duration                            : 669368

Audio #2
ID                                       : 3
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 11mn 9s
Source duration                          : 11mn 9s
Bit rate mode                            : Constant
Bit rate                                 : 192 Kbps
Nominal bit rate                         : 96.0 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 15.6 MiB (0%)
Source stream size                       : 15.6 MiB (0%)
Title                                    : SoundHandle
Encoded date                             : UTC 2018-01-12 21:18:18
Tagged date                              : UTC 2018-01-12 21:18:18
mdhd_Duration                            : 669370

 

Hopefully this is what you need @Musicvid

Musicvid wrote on 1/18/2018, 3:26 AM

Vegas MS 11 won't open your file correctly, I'm almost certain. Since it is vfr and two audio streams, newer Vegas may or may not have better luck. Download a trial and test yourself.

Follow the general steps in this faq, or convert to cfr in Handbrake.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-convert-mov-video-e-g-iphone-to-mp4-for-vegas-pro--106154/

If all mp4 has this same problem, and your QuickTime has been allowed to update to 7.7.x, roll it back with system restore.

Musicvid wrote on 1/18/2018, 10:02 AM

Many of our power users use OBS instead.

https://www.vegascreativesoftware.info/us/forum/faq-what-obs-studio-settings-work-well-with-vegas-pro--109925/

StaleCrumpets wrote on 1/18/2018, 1:07 PM

@Musicvid I was reading through your answer and checked the file and sure enough, ShadowPlay was set to record 2 sets of audio, my voice seperately from the game audio and obviously Sony Vegas didn't recognise it, so i changed ShadowPlay to record all audio to 1 audio track and everything works again. Thanks for the help, its been bugging me for days :D