VP20 Hanging on each use (never when rendering)

clarkerza wrote on 11/14/2022, 11:28 AM

Hi,

I realise crashes/software hangs are very subjective with many different hardware options and operating system bolts on etc but would really like to try and drill down to what is the root cause of mine. It's not new to my version of V20 but happened with V16 and V19 as well.
The rash symptom are, Vegas Freezes and then you get the blue spinning curser following by the Windows 10 OS Popup "Vegas has stopped working do you want to wait or..... etc etc". It never crashes when rendering just when generally using the software. I have never seen the "report the crash to Magix and attach the log file" which I have seen previously in an older version of Vegas a number of years ago.
I have an I7 8086K 5Ghz (8th Gen/Coffee Lake) 64 bit CPU, MSI Z370 GAMING PRO CARBON Motherboard, 32GB of RAM, RTX2080 Ti graphics with three monitors. 2 x HD and one UHD. It's not the newest system but it's still OK. I have tried all of the many suggestions from the Vegas Pro crash support videos from YouTube, but still it occurs. I do a lot of multi cam work with 3 video tracks sometimes but it's just hung now on one single track. I do tend to pop out the preview screen on the UHD Monitor and run Vegas on one of the HD monitors but it has hung with the preview windows being in the normal main software window.
Is there any form of log file I can take a look to try and see why it hung? I did look in C:\Users\<USER>\AppData\Local\VEGAS Pro\20.0 and the only file that was there at the time of the crash was VEGAS Pro Redo Buffer 2.tmp which I couldn't open.

I know this is difficult so don't expect any miracle advice here, but I find Vegas Pro so easy to use which is why I upgraded to V20 and would really love to stop the crash which normally happens at some point each time I use it.

Thanks in advance for any friendly advice.

Thanks

Andy

Comments

RogerS wrote on 11/14/2022, 10:11 PM

8086 5Mhz CPU

That is hilarious. Sure it's 16-bit, but you need to update to at least a 286 for performance in Vegas.

(What is your actual CPU? 8th-gen i7?)

clarkerza wrote on 11/15/2022, 2:10 AM

8086 5Mhz CPU

That is hilarious. Sure it's 16-bit, but you need to update to at least a 286 for performance in Vegas.

(What is your actual CPU? 8th-gen i7?)

Brilliant! 😂

I just spat out my coffee on the train reading your reply. I’ve updated the CPU spec in the post now. 🤣

Yes is defo an 8th gen.

Musicvid wrote on 11/15/2022, 3:07 AM

First see if your graphic drivers need updating. It's in the Vegas Help menu.

vkmast wrote on 11/15/2022, 4:15 AM

Please note this thread regarding graphic driver updates and the Help menu

https://www.vegascreativesoftware.info/us/forum/v20-driver-update-shows-blank--137929/

clarkerza wrote on 11/15/2022, 4:26 AM

First see if your graphic drivers need updating. It's in the Vegas Help menu.

Yep I always update to the latest NVIDIA Studio Drive as soon as available.

RogerS wrote on 11/16/2022, 8:33 AM

If it hangs it's possible to create a crash dump of the file from task manager. I think there are other logs as well. That may be more useful to Vegas support than to the rest of us though.

What media are you working with? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

clarkerza wrote on 11/16/2022, 11:42 AM

If it hangs it's possible to create a crash dump of the file from task manager. I think there are other logs as well. That may be more useful to Vegas support than to the rest of us though.

What media are you working with? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Brilliant thanks Roger:

First Video:

General
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Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 3.73 GiB
Duration : 8 min 51 s
Overall bit rate mode : Variable
Overall bit rate : 60.3 Mb/s
Encoded date : UTC 2022-11-12 17:08:40
Tagged date : UTC 2022-11-12 17:08:40

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Format settings, GOP : M=1, N=12
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 8 min 51 s
Bit rate mode : Variable
Bit rate : 60.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Rotation : 180°
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.302
Stream size : 3.71 GiB (100%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2022-11-12 17:08:40
Tagged date : UTC 2022-11-12 17:08:40
Color range : Limited
colour_range_Original : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 8 min 51 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 12.0 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2022-11-12 17:08:40
Tagged date : UTC 2022-11-12 17:08:40

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 8 min 51 s
Bit rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Title : GoPro TCD
Language : English
Encoded date : UTC 2022-11-12 17:08:40
Tagged date : UTC 2022-11-12 17:08:40

Other #2
Type : meta
Duration : 8 min 51 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 531531

2nd Video:

General
Complete name : G:\Night Flight 2\ZV-E10\C0166.MP4
Format : XAVC
Codec ID : XAVC (XAVC/mp42/iso2)
File size : 392 MiB
Duration : 33 s 35 ms
Overall bit rate mode : Variable
Overall bit rate : 99.5 Mb/s
Encoded date : UTC 2022-11-13 13:54:46
Tagged date : UTC 2022-11-13 13:54:46

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 33 s 33 ms
Bit rate mode : Variable
Bit rate : 96.1 Mb/s
Maximum bit rate : 100.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.483
Stream size : 379 MiB (97%)
Encoded date : UTC 2022-11-13 13:54:46
Tagged date : UTC 2022-11-13 13:54:46
Color range : Limited
Color primaries : BT.709
Transfer characteristics : xvYCC
Matrix coefficients : BT.709
Metas : 3
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Big / Signed
Codec ID : twos
Duration : 33 s 35 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 6.05 MiB (2%)
Encoded date : UTC 2022-11-13 13:54:46
Tagged date : UTC 2022-11-13 13:54:46

Video 3:
General
Complete name : G:\Night Flight 2\iPhone\IMG_5583.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 3.62 GiB
Duration : 32 min 18 s
Overall bit rate mode : Variable
Overall bit rate : 16.0 Mb/s
Encoded date : UTC 2022-11-12 17:07:39
Tagged date : UTC 2022-11-12 17:39:58
Writing library : Apple QuickTime
com.apple.quicktime.location.accuracy.ho : 5.827199
com.apple.quicktime.location.ISO6709 : +51.8923-002.1585+018.668/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 13 Pro Max
com.apple.quicktime.software : 15.7
com.apple.quicktime.creationdate : 2022-11-12T17:07:39+0000

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=12
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 32 min 18 s
Bit rate : 15.9 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 24.000 FPS
Minimum frame rate : 23.077 FPS
Maximum frame rate : 24.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.080
Stream size : 3.59 GiB (99%)
Title : Core Media Video
Encoded date : UTC 2022-11-12 17:07:39
Tagged date : UTC 2022-11-12 17:39:58
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Metas : 3,4,5
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 32 min 18 s
Source duration : 32 min 18 s
Bit rate mode : Variable
Bit rate : 96.0 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 22.2 MiB (0%)
Source stream size : 22.2 MiB (0%)
Title : Core Media Audio
Encoded date : UTC 2022-11-12 17:07:39
Tagged date : UTC 2022-11-12 17:39:58

Video 4:
General
Complete name : G:\Night Flight 2\Telemetrics\Telemetrics.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 226 MiB
Duration : 36 min 40 s
Overall bit rate mode : Variable
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Encoded date : UTC 2022-11-13 13:29:03
Writing application : Lavf57.71.100

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Format settings, GOP : M=4, N=12
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
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Bit rate : 849 kb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.003
Stream size : 223 MiB (99%)
Writing library : x264 core 144
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=12 / keyint_min=1 / scenecut=40 / intra_refresh=0 / rc_lookahead=12 / rc=crf / mbtree=1 / crf=14.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Codec configuration box : avcC

Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 36 min 40 s
Bit rate mode : Variable
Bit rate : 2 274 b/s
Maximum bit rate : 576 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 611 KiB (0%)
Default : Yes
Alternate group : 1

Thanks

Andy

john_dennis wrote on 11/16/2022, 2:09 PM

@clarkerza

You can see more information about application hangs and failures in one place using Windows Reliability History.

clarkerza wrote on 11/17/2022, 1:31 AM

@clarkerza

You can see more information about application hangs and failures in one place using Windows Reliability History.

I did not know that existed! Thanks for this. Two things appear to fail on a regular basis. Vegas Pro and Windows Biometric Service.

This appears to be the common report when Vegas Hangs:
Description
Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe

Problem signature
Problem Event Name:   BEX64
Application Name:   vegas200.exe
Application Version:   20.0.0.214
Application Timestamp:   6347517b
Fault Module Name:   ucrtbase.dll
Fault Module Version:   10.0.19041.789
Fault Module Timestamp:   2bd748bf
Exception Offset:   000000000007286e
Exception Code:   c0000409
Exception Data:   0000000000000007
OS Version:   10.0.19044.2.0.0.256.48
Locale ID:   2057
Additional Information 1:   41d8
Additional Information 2:   41d86d99791a12d1fa67070e2296ccf4
Additional Information 3:   9eb3
Additional Information 4:   9eb35cf3c1dd5838e9271f91c014cd13

Extra information about the problem
Bucket ID: a6223ed9951a9d4dca98f0946a8bf330 (1916546161679528752)

diverG wrote on 11/17/2022, 2:01 AM

My prime rig Sys1 in signature is pretty similar. Problem may be 4k gopro.. I use 50p so 29.9 should ease matters. Maybe use proxy or convert to prores via shutter encoder. Both easy solutions.

@RogerS i7-8086K Special version (selected) ,OK to about 5Ghz Rolled mine back to 4.5G and reduced voltage marginally. Air cooled with large HS. OK with Vegas & Resolve

clarkerza wrote on 11/18/2022, 5:00 AM

My prime rig Sys1 in signature is pretty similar. Problem may be 4k gopro.. I use 50p so 29.9 should ease matters. Maybe use proxy or convert to prores via shutter encoder. Both easy solutions.

@RogerS i7-8086K Special version (selected) ,OK to about 5Ghz Rolled mine back to 4.5G and reduced voltage marginally. Air cooled with large HS. OK with Vegas & Resolve

Thanks Roger I did wonder if it was the O/C that was doing it. It doesn't happen with any games or flight SIM I use though and they are really CPU Intensive. Might try what you've said.

RogerS wrote on 11/18/2022, 5:18 AM

Of the media here it might be worth converting the iPhone footage to ProRes or constant framerate short GOP AVC using Shutter Encoder and see if that helps any.

Re: OC maybe keep an eye on CPU frequency and temps using Intel Extreme Tuning or another tool.

clarkerza wrote on 11/18/2022, 6:34 AM

Of the media here it might be worth converting the iPhone footage to ProRes or constant framerate short GOP AVC using Shutter Encoder and see if that helps any.

Re: OC maybe keep an eye on CPU frequency and temps using Intel Extreme Tuning or another tool.

DiverG suggested the same thing. I have three separate video tracks to render over the weekend, one of which was GoPro footage, so am just using shutter encoder to encode to ProRes and then test it out.

RogerS wrote on 11/18/2022, 7:22 AM

Looking at Mediainfo for the 3 I think the iPhone is likely to be the most problematic though there have been issues with GoPro in the past. I have some Hero Black 9 footage here but haven't worked with it enough to say how well it works.

clarkerza wrote on 11/18/2022, 9:01 AM

Looking at Mediainfo for the 3 I think the iPhone is likely to be the most problematic though there have been issues with GoPro in the past. I have some Hero Black 9 footage here but haven't worked with it enough to say how well it works.

Thanks RogerS, That's the first time I've used the iphone, normally I have three Go Pros. The only other thing I do is bring say 8 clips in and then save the veg file. Then I import the veg file so it appears as one long Clip for easy of editing. I might try not doing that for once as well.

clarkerza wrote on 11/19/2022, 5:22 AM

So....... Tried converting the 10 GoPro clips using Shutter Encoder and the first 3 were very straightforward, and quick to encode. The last 7 just had only 1kb encoded and it shot through them very quickly so had to abandon that. Then I encoded the 10 Go Pro clips to HEVC using Vegas and that went fine and I used that at Camera 3.
I then tried all three clips (no native Go Pro clips now) with multi cam and I managed to get about 5 mins of footage edited before it hung. I was using my 2nd monitor (UHD) as Video Preview with it Popped out.
So I then restarted and did again this time with no popped out video preview and it last about 3 mins before it hung with the spinning wheel. I have got 90 mins of footage to edit and at this rate it's gonna take all day. I will disconnect the other two monitors and retry again but as most of my videos have multicam, I am thinking this is where the problem lies.

RogerS wrote on 11/19/2022, 5:46 AM

Does that mean there are no iPhone clips on the timeline? If any exist do them too. You made them all into ProRes?

clarkerza wrote on 11/19/2022, 5:52 AM

Does that mean there are no iPhone clips on the timeline? If any exist do them too. You made them all into ProRes?

I could only use Shutter Encoder to make encode 3 of them so used Vegas to create a new complete video in HEVC. Just tried shutting down the other two monitors in the Display Properties and got about another 2 minutes so I am now wondering if it is the i7 8086K CPU being overclocked to 5Ghz so now I am going to reduce the O/C to 4GHz as you suggested the other day. Looks like MSI Apps have all be updated so need to reinstall them to see what the actual temps are.

clarkerza wrote on 11/19/2022, 6:28 AM

Thought I'd cracked it then!!! Just had 6 whole minutes without a hang having reduced the O/C to 4300MHz.and the CPU was 38°C. Gonna now reduce it further to 4000MHz.

Did that and disabled EIST just incase but sadly no...

clarkerza wrote on 11/19/2022, 7:51 AM

I've now put everything back to how it was. I have increased everything back to how it was. I have increased the preview memory limit to about 40% of memory 11Gb however I now think I may have a work-a-around.

I kept disabling and reenabling the Multi Cam track every few minutes. A real pain, but it stops the hang!!

j-v wrote on 11/19/2022, 8:41 AM

@clarkerza
Can you show here a screenshot of your used File I/O and Video tabs from Options/Preferences?

clarkerza wrote on 11/19/2022, 8:46 AM

@clarkerza
Can you show here a screenshot of your used File I/O and Video tabs from Options/Preferences?

It just hung when not using multicam. Pasted below, thanks.

@clarkerza

j-v wrote on 11/19/2022, 9:33 AM

Try again after setting in Options/Preferences/Video your Dynamic RAM Preview max to default or 0

j-v wrote on 11/19/2022, 9:46 AM

I also see that your CPU has an integrated GPU, the Intel 630.
Nowhere I can see it.
Normal it is the chosen default at FileI/O, is there a choice?
If not, you must give permission to allowe it in the BIOS to show up and use it after installing the latest driver version for it ( Intel gfx_win_101.3729_101.2114)