i open the app, choose 'major update' from the popup (or via menu), it prompts for now or later and i've tried both a few times - neither work. both fail with error: "installer unable to update platinum while it is running" without option to close it which to me is dead-end dumb. so how else do i update app without opening it? i just finished the trial assuming it wasn't updating for that reason, and due to daily crashing, i need the update. totally impossible loop.