Dreaded Hardware Acceleration Hang

Aphorism wrote on 9/6/2019, 7:02 PM

Hi:

I'm experiencing the hardware acceleration hang/crash on various machines with Vegas 16 Pro that all have various AMD Radeon cards.

I have Vegas 15 Pro running just fine on them (same plug-ins, same ASIO devices, etc.) with Hardware Acceleration enabled.

I've tried all of the steps in the FAQ, including renaming VST folders, OFX folders, looking for the vorbis.acm file in the System32 directory, rolling back drivers, clean un-installing drivers, updating drivers and looking for vestiges of older drivers related to a card that used to be in one system that no longer exists. I've done the CTRL+SHIFT reset, as well as manually cleared out the AppData folder. I've copied the Vegas 16 registry branch from the functional machine (listed below) to of the AMD boxes.

I've gone back to AMD drivers that support power configuration settings.

I've tried running as an Admin/compatibility mode and safe mode.

I've also tried disabling the graphics card and launching with default/stock Windows drivers for it.

I've got Vegas 16 Pro working like a charm on a different system with exactly the same processor (i7) and an NVidia card.

Any thoughts/advice would be appreciated - I've read at least a dozen other threads and tried step-by-step solutions listed in them without any luck.

Thanks!

 

Comments

Musicvid wrote on 9/6/2019, 9:12 PM

Various machines with various cards with various drivers doesn't give much of a clue.

The devil is in the details, because each cpu, each card gpu, each model, each driver version, each Vegas build is different.

How about we start with one machine, one build number, one card, one driver version, and we go from there?

Sorry, no aphorisms to be found with graphics acceleration problems ;?)

Sylk wrote on 9/6/2019, 10:04 PM

Hi @Aphorism

After so many manipulations on so many different configurations, I think the simplest and most reliable way is to find their common points rather than their differences.

Last changed by Sylk on 9/6/2019, 10:07 PM, changed a total of 1 times. 

Software:
[OS]  : Windows 10 Ent. x64 v1903 (18362.535)
[NLE] : Vegas Pro 17.0 (Build 321) // (Build 284 if posted before 9/24/19)
[DRV] : Studio 536.23 (Display, PhysX, HD Audio) // (Game Ready 436.15 if posted before 9/24/19)
Hardware:
[GPU] : Gainward RTX 4090 Phantom / GTX 1080 Phoenix GLH
[CPU] : Intel Core i7-2600K @3.4GHz OC@4.5GHz (HyperThreaded) | AirCooling: Noctua NH-D14
[RAM] : 16GB (4x 4GB GSkill Ripjaws X DDR3 1600MHz 9-9-9-24) @1333MHz
[SSD] : Samsung 860 Pro 1TB
[MOB] : Asus P8P67 Deluxe (Rev.1), No iGPU support
[SND] : Asus Xonar Essence STX
[PSU] : Corsair HX750
Devices:
[DSP1]: 30" DELL UltraSharp U3011 @2560x1600
[DSP2]: 28" Samsung U28D590 @3840x2160

[UPS] : Eaton 5PX 2200i RT

[CAM] : GoPro Hero8/4/3 Black. Apple iPhone 11Pro/6S.
[REC] : Zoom Handy Recorder H4.
Aphorism wrote on 9/7/2019, 2:11 PM

Hi - sure. Mostly I'm just looking for a solution outside of the myriad that I've tried. The trend is that it seems to be AMD/Radeon related on all systems. These are all purpose-built video editors or even three exact copies of the same laptop with cloned drives/OS'es, identical VST/OFX plugins, etc. They're custom built/configured to serve a professional production environment.

Let's start with one - I have a feeling whatever solution that we find for a single system will work across multiple machines. Looking for new information, I've tried everything in the FAQ and various other options listed in the original post.

i7 980X at 4 GHz

Windows 10 x64 Pro

Radeon R9 390 Driver Version 19.9.1

Vegas 16 Build 424 will not launch (exception details below)

Vegas 15 Build 384 is just fine

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 424)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Fault Address:       0x00007FFD4E8D8120
   Fault Offset:        0x00007FFD4E8D8120

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 424)
   Process Description: VEGAS Pro
   Process Image Date:  2019-04-18 (Thu Apr 18) 05:45:24

Former user wrote on 9/7/2019, 5:51 PM

@Aphorism

If the laptops have amd switchable graphics then I know that changing the power setting in the amd control panel to max performance may fix this. I used this method to fix error 1114 with with my HP laptop, using vp 13. This was the link ... https://windowsreport.com/loadlibrary-failed-error-1114/ The method described is similar to fix your error, hopefully 🤪.

This next one is for Unmanaged Exception (0xc0000005). A bit longwinded, but the same idea ...

 

Aphorism wrote on 9/7/2019, 7:32 PM

Thanks - I've tried that solution. That particular setting was retired in Driver 17.7.2 (some time ago). I did roll back to 17.7.1 and that setting did not appear on the system in question.

Is there a way anyone knows of to disable the hardware acceleration using a Registry Key or Config file somewhere on the machine? I have a feeling that if Vegas wasn't defaulting to hardware acceleration, this might be ok.

Musicvid wrote on 9/7/2019, 8:18 PM

You do not need to edit the registry.

Everything is in Preferences.

Howard-Vigorita wrote on 9/8/2019, 10:44 AM

@Aphorism I assume you used DDU as recommended in the FAQ to revert your AMD graphics drivers. There is a general Windows registry patch discussed on the AMD forum but it doesn't disable gpu in Vegas. It delays Windows from resetting your graphics card when it gets busy, like when it's doing heavy lifting with the gpu. I find it helps on slower running machines. See: https://community.amd.com/thread/180166

Aphorism wrote on 9/8/2019, 3:35 PM

You do not need to edit the registry.

Everything is in Preferences.

Yes - but if Vegas won't launch, I can't access the preferences to disable the graphics acceleration. I've been actively looking for a preferences registry key or config file similar to the RenderAs.settings file in the Users/AppData/Local/Vegas Pro/15.0 directory.

It seems like the general program configuration settings might be in a registry key similar to "Computer\HKEY_CURRENT_USER\Software\Sony Creative Software\Vegas Pro\17.0\Metrics\Application"

I'm looking for confirmation of the correct DWORD or BINARY or SZ value to edit. I've found a Reg Key on the functional Vegas 17.0 computer (S11114) that points to NVIDIA Corporation (GeForce GTX 780) on that particular machine.

Thanks for your help.

Musicvid wrote on 9/8/2019, 10:21 PM

Cold uninstall instructions are in the FAQ if you feel you need them, but Revo will do the same thing for you.

Aphorism wrote on 9/8/2019, 10:51 PM

@Aphorism I assume you used DDU as recommended in the FAQ to revert your AMD graphics drivers. There is a general Windows registry patch discussed on the AMD forum but it doesn't disable gpu in Vegas. It delays Windows from resetting your graphics card when it gets busy, like when it's doing heavy lifting with the gpu. I find it helps on slower running machines. See: https://community.amd.com/thread/180166

Just tried this with no positive results. Any other thoughts? Thanks for the more obscure suggestions, this is a deep dig so far with no real progress. I appreciate all the ideas.

I've tried DDU with no progress.

Working on a registry branch export from "Computer\HKEY_CURRENT_USER\Software\Sony Creative Software\Vegas Pro\15.0" while changing all of the '15.0' instances to '16.0'.

Thanks!

Musicvid wrote on 9/8/2019, 10:59 PM

Sony Creative Software??

This is sounding really strange.Unable to assess. Sorry.

 

Aphorism wrote on 9/8/2019, 11:34 PM

Sony Creative Software??

This is sounding really strange.Unable to assess. Sorry.

 

Sure enough - some software companies don't change registry entries after acquisition of software from other companies. Not really all that strange - check your registry, I'm 100% certain it's exactly the same except for whatever version of Vegas you might be using.

The part that's sounding really strange to me is paying for an incremental upgrade from a working piece of software (Vegas 15.0) and not being able to launch it under any circumstances for unknown reasons. 😢 But that's why I'm here....any and all suggestions welcome for solving this issue with AMD Radeon cards. Appreciate the help.

See attached screenshot.

Howard-Vigorita wrote on 9/9/2019, 12:48 AM

Possibly Boris BCC 11 present? See: https://www.vegascreativesoftware.info/us/forum/vegas-pro-edit-17--116933/#ca727972

Aphorism wrote on 9/9/2019, 11:35 AM

Possibly Boris BCC 11 present? See: https://www.vegascreativesoftware.info/us/forum/vegas-pro-edit-17--116933/#ca727972

Thanks for the suggestion - no Boris plugins installed. Removed all VST/VST3 plugins and OFX plugins by changing multiple directory titles to have as clean of a launch as possible.

Keep them coming - I appreciate any additional thoughts on this subject.

Thanks!

Ralf wrote on 9/9/2019, 11:48 AM

Hmm...you've obviously reset Vegas by the fingered salute (CRTL-SHIFT + simultaneously double clicking on Vegas shortcut)?

Musicvid wrote on 9/9/2019, 12:12 PM

Is the Microsoft C++ 2012 .NET Redistributable installed on your machine?

vkmast wrote on 9/9/2019, 12:22 PM

"I've done the CTRL+SHIFT reset"