Thank you Musicvid. I hate to leave but hands are tied. I appreciate your help. I will see what happens next. David

According to "Purchasing details" of a 1 month payment plan on https://www.vegascreativesoftware.com/us/vegas-pro-365/ "Buy Now" section:

"Subscription and cancellation conditions: VEGAS Pro 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchase. If you cancel your order within 14 days, you will receive a complete refund. The contractual period of VEGAS Pro 365 will be automatically extended by one month at a time until you cancel the agreement You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 day before the end of the contract period. To cancel the contract, please send an email stating your customer number to: infoservice@magix.net"

@david-ruby

edit similar "Purchasing details" statement re VEGAS POST 365.

Thank you vkmast. I apologize for not saying thank you earlier. I miss this community. David

You don't need to miss us, David. You are still encouraged to participate on the forum. And check frequently for discounted versions on Humble Bundle and Steam.

Vegas Pro 18 is also just around the corner, so maybe give it a test after it's released in the hopes it will work better with your system.

@david-ruby: I have forwarded this directly to our customer support manager.

I will be back and around for 18 to see with crossed fingers. Thank you everyone here. David

I have been trying to cancel my post 365 subscription for over the past couple of days since I am finding it to be unusable for our work as reported here a few days ago. As well as Vegas Effects doesn't work either. I have gotten the same 2 messages everyday asking for my computer information through "msconfig" and have replied back with the info. It's like a repeating message over and over. I cannot seem to find another way to actually speak with someone. Anyone have any clues before my 14 days are up? Very frustrating.

Can't help you with the support issue but it sounds like you are receiving emails but your replies are not getting through. I've had similar issues, although in reverse. The remedy for me was to create a gmail account using the gmail client and communicate with customer service that way.