Resetting Vegas didn't resolve the issue, so I will try the next step mentioned above.

And yes, Vegas was a product used and published by Sony Creative Software...which was how I originally purchased it.

FYI, https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

@JProductions

Thanks for the clarification...however this still doesn't resolve the issue I am having with AVCHD files.

General
ID                                       : 0 (0x0)
Complete name                            : C:\AVCHD file\00000.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 3.19 GiB
Duration                                 : 37 min 33 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 12.2 Mb/s
Maximum Overall bit rate                 : 18.0 Mb/s
Recorded date                            : 2019-07-30 21:09:08-08:00
Writing application                      : PanasonicVideo
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 27
Duration                                 : 37 min 32 s
Bit rate mode                            : Variable
Bit rate                                 : 11.3 Mb/s
Maximum bit rate                         : 16.8 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.182
Stream size                              : 2.96 GiB (93%)Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : 129
Duration                                 : 37 min 32 s
Bit rate mode                            : Constant
Bit rate                                 : 384 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 103 MiB (3%)
Service kind                             : Complete MainText
ID                                       : 4608 (0x1200)
Menu ID                                  : 1 (0x1)
Format                                   : PGS
Codec ID                                 : 144
Duration                                 : 37 min 32 s

Just to confirm, were you able to follow all points of the resetting instructions exactly?

And if you don't have the last update of VEGAS Pro 17, please download it from here and install. Read also about the bug fix mentioned.

Edit: I see you do have the last build. Maybe try and contact VEGAS Support, advice here.

Note though also this comment re VP 17 and Windows 7 compatibility.

@JProductions

Yessir, was able to perform the reset exactly as required. However, I did see a message mentioning a possible compatibility issue with Windows 7. Maybe I will finally have to upgrade to Windows 10.

However, I did see a message mentioning a possible compatibility issue with Windows 7. Maybe I will finally have to upgrade to Windows 10.

I would do that first, if only because Windows 7 has not been supported for a long time.

I have had problems with AVCHD .mts files in the past. You need to convert them to .m2ts files.

I've read that you can just change the extensions manually but I just imported the files from the camera into Play Memories (free) and the resultant files were good to go.

Espadon, I downloaded and installed PlayMemories onto my computer. I hooked up my video recorder to my computer via USB as the program suggests. However...PlayMemories does not see or find any of the media files (AVCHD) that I just recorded. I get a very frustrating error message from PlayMemories that says....

"Videos that cannot be imported by Play Memories Home have been found. To import and play all the found media files, your camera must be recognized by PlayMemories Home. Connect the camera to this computer using a USB cable, and restart PlayMemories Home."

Welp, I've done this several times. My computer recognizes and sees my video camera just fine. PlayMemories just isn't accessing or recognizing the media card/files on my camera. Ugghhhh!!!

PlayMemories can only be used by a Sony video recorder apparently.

Did you restart your pc after instlling PlayMemoriesr?

Jøran

Have you tried converting your files from mts to m2ts? There are other programs that will do this. Just Google "mts to m2ts".

PlayMemories can only be used by a Sony video recorder apparently.

Try this to begin with, Using free shutter encoder extract the components, add video and audio separately , do they both cause Vegas to crash?

If it is the video that's the problem, clear shutter encoder, bring in the video only file and rewrap to mp4, so you'll then have a mp4 video without sound and your extracted ac3 MTS audio that you can marry together in the editor

It would also be possible to rewrap your original file but that throws up other potential problems.

It still seems unusual this is happening, so I do hope you carried out the reset properly

Yes, I've tried converting from Mts to M2ts using two different programs. However, in doing so, I found that the converted file (M2ts) ends up being less resolution as compared to the original Mts file. My goal is to work with the AVCHD quality file. Still no luck in being able to import the mts file into vegas without it immediately crashing. Very frustrating. I do not want to convert the mts file to mp4 because I lose the resolution quality.

I appreciate everyone's help & suggestions on this as nothing seems to work.

@JProductions

Could you upload a short test clip that could be downloaded for test? I still have a Win7 machine. I've never had a problem with mts from a Panasonic being imported or m2ts files from Sony.

Here's a screengrab from an FZ200. Only difference is stereo vs 6 channel audio which may be the issue. It's also interlaced like your file.

@JProductions

Disregard request for upload. Did a fresh install of v17 on Win7 machine and it too crashes with my MTS footage. There is a big warning when launching V17 that Win7 is not supported.

You need to disable so4 in VP17.

@fifonik

Still crashes MTS files using VP17 in Win7.

Sorry, my bad. My footage -- m2ts with AC3 5.1/Stereo, not mts (files on camcorder are mts, but when I'm copying them to PC using manufacturer software they "converted" to m2ts).

@JProductions

Disregard request for upload. Did a fresh install of v17 on Win7 machine and it too crashes with my MTS footage. There is a big warning when launching V17 that Win7 is not supported.

Okay, so maybe the issue really is with running Windows 7. I will eventually get a Windows 10 machine and try again. Thanks everyone for your help and suggestions. I really appreciate your time.

Did you follow my instruction?

rewraping to mp4 doesn't alter quality, it's not re-encoding, you may still have a problem with the mts audio, but you may be able to rewrap that too, or re-enocde the audio only, which isn't that big of a deal, I did not try

I will eventually get a Windows 10 machine and try again.

Windows 11 has now been released, and newly released computers are going to increasingly ship with W11 rather than W10, so you might want to get a new W10 computer sooner rather than later while they are still available - and Vegas Pro 17 is compatible with W10. The reason that this may (might) be important is that early comments on the forum show that some don't have problems with Vegas Pro 19, the current version, on W11 but others do. It's still too early to tell though. While it would be expected that Vegas Pro 19 will eventually become W11 compatible (it currently doesn't officially support W11), if there are compatibility problems with Vegas Pro 17 with W11, there is unlikely to be an update to Vegas Pro versions earlier than 19 to meet W11 compatibility issues IF there are issues.