My first post here...
I purchased Pro 17 (previous Movie Studio 16 Platinum user) yesterday and installed it. It loaded ok first time, all looked good then l and I loaded first project to try out the colour grading. Saved project exited.
Now when I try to start the program every time I get a crash and cant use Pro 17 at all
I have logged a support ticket and sent them the dump files.
In the meantime thought I would also ask on this forum for help as well. I have also tried the holding down ctl & shift keys when loading , cleared the cache but error persists and program wont load. Also tried renaming Boris FX folders so they don't load but same error.
Part of the error report on trying to load is -:
Problem : Unmanaged Exception 0ex06d7363
Fault Module: c:\WINDOWS\System32\KERNELBASE.dll
update -: Vegas Pro 17 build 387; Installed on Microsoft Surface Book 1, WIn10 Pro (update 1909), Intel i7,16GB, NVIDA graphics NVIDA driver 441.66 (I installed latest driver to try something else to fix issue)
Appreciate any help :)