At least it should stay off for the rest of the session once it's clicked off. Currently it pops up every time I click to another page, which I need to do all the time. Not good for the UX or BP.
It's an intrusion for the visitor who doesn't need immediate help.
It's a much-welcomed feature, Derek, but personally, the social media "sticky" gets in my way. I'm the same way over the online "chat" feature at my bank website.
"I'm having trouble finding an answer to your inquiry. 😥 Please try again with a different query, or start the support process." Clicking the "start process" link takes you to magix.info/us/support/.
Good intent. A few tweaks would fix it. As suggested, nest it into a menu, out of the way, and only show a notification announcing its existence once. Allow it to be disabled.
This needs to get fixed, not blocked. Anyway, currently "Find..." though far from perfect is still what I will use. At least you get to browse for your poison from the list.