Could We Lose The Search Assistant?

vkmast wrote on 4/28/2020, 4:00 PM

It has also been confirmed that the VEGAS "Support Assistant" overlay in some cases prevents clicking some important buttons. E.g.

Musicvid wrote on 4/28/2020, 4:38 PM

That would be in "all cases" on two operating systems for this user. And now it comes back every 30 seconds. I'm sorry you contracted an incompatible service.

bitman wrote on 4/29/2020, 2:36 AM

How can I loose it on the Ipad (safari)?

vkmast wrote on 4/29/2020, 2:45 AM

Many of us wish it was let loose on another jungle altogether.

bitman wrote on 4/29/2020, 3:10 AM

I hope the search assistant is not a try-out of a help function blocking our timeline view in a future VP18 😜

bitman wrote on 4/29/2020, 3:23 AM

Dexcon wrote on 4/29/2020, 4:41 AM

@bitman ... that's funny. Well done.

JN- wrote on 4/30/2020, 7:40 AM

Its always such a relief to exit the forum and go to another site without this irritating bs. It makes it harder to post, edit. Sure, other sites have ads, but i’m not trying to edit on them.

Since Magix isn’t listening to the users wishes, hopefully all users will continue to add to this post and keep it in their face.

Dexcon wrote on 4/30/2020, 7:45 AM

There's only one thing worse. Going onto a website for the very first time and a pop-up appears asking for feedback about how much I like their website. How would I know? All I've seen is the homepage for a couple of seconds.

Turd wrote on 4/30/2020, 9:06 AM

There's only one thing worse. Going onto a website for the very first time and a pop-up appears asking for feedback about how much I like their website. How would I know? All I've seen is the homepage for a couple of seconds.

After looking at your comment for a couple of seconds, my feedback on how much I like it is five clapboards.

The search assistant, not so much.

Fortunately the uBlock Origin ad blocker does a great job handling the annoyance, but I hate feeling like I have to use it on one of my fav websites.

Peter_P wrote on 6/19/2020, 8:10 AM

Is there any way to disable this annoying "support assistant" ?

Grazie wrote on 6/19/2020, 8:26 AM

NONE. ZILCH. NYET. NON.

TAXI!

Peter_P wrote on 6/19/2020, 8:38 AM

I can't believe it 😱

Musicvid wrote on 6/19/2020, 8:42 AM

Now it's trying to circumvent the adblocker browser I installed just so I could see the damn forum on my tablet.

A complete fail.

Dexcon wrote on 6/19/2020, 8:49 AM

There's only one thing worse IMO, and that's when you get off a phone call to a company and are requested to do a "how did we go" survey either at the end of the phone call or the next day via email. The sad thing is that the staff member's job probably hangs on a good response.

john_dennis wrote on 6/19/2020, 8:54 AM

I installed a number of browsers on the iPad, including Chrome, Microsoft Edge and Duck Duck Go. I now use Duck Duck Go on the iPad to read the Vegas forum. I haven't been willing to add extensions to my workstation browsers to make this annoyance go away.

Peter_P wrote on 6/19/2020, 9:18 AM

The problem occurs not only on mobiles and it does not give help:

michael-harrison wrote on 6/19/2020, 9:26 AM

I'm wondering why I've *never* been plagued by the assistant. Glad for it, but still wondering.

rraud wrote on 6/19/2020, 12:13 PM

Is there any way to disable this annoying "support assistant" ?

There is no setting to disable it AFAIK. The browser add-on uBlock Origin eliminated it for me in FireFox (ESR) and Pale Moon browsers.

Regardless, Magix should get rid of this forking annoyance.

Musicvid wrote on 6/19/2020, 3:19 PM

And you can bet the client server, frase.io, is collecting browser data from you.

john_dennis wrote on 7/31/2020, 5:00 AM

No! I don't need assistance. I'm here to provide assistance and I'm extremely annoyed with this screen blight.

vkmast wrote on 7/31/2020, 5:22 AM

+1. An important reminder that this intrusion should have already been taken off.

David Johns wrote on 7/31/2020, 6:13 AM

Yes, grrrr, very irritating popup. Come on Magix, get rid of it please.

JJKizak wrote on 7/31/2020, 6:43 AM

Maybe have it pop up when you click support?

JJK