Comments

vkmast wrote on 4/28/2020, 4:00 PM

It has also been confirmed that the VEGAS "Support Assistant" overlay in some cases prevents clicking some important buttons. E.g.

Musicvid wrote on 4/28/2020, 4:38 PM

That would be in "all cases" on two operating systems for this user. And now it comes back every 30 seconds. I'm sorry you contracted an incompatible service.

bitman wrote on 4/29/2020, 2:36 AM

How can I loose it on the Ipad (safari)?

Current system: VP 17 (build 421), VP16 (suite) build 424, (uninstalled VP 13,14,15), Vegasaur, Magix Video Pro X (VPX11), Corel VS ultimate 2019, a lot of NEWBLUE plugins, Titler Pro 6, Mercalli 4.0, Respeedr, Vasco Da Gamma 12, VASST stuff, Production Assistent pro3, Boris Continuum 2020, Davinci Resolve Studio 16,...

  • OS: Windows 10 Pro 64, version 1909
  • CPU: i9900K stepping R0 (since October 2019), previously, der8auer i7-8700K (advanced edition), default speed (no overclock), Cooler: Noctua NH-D15s
  • RAM: G.Skill Trident Z 3200C14 DDR4 64GB, XMP set to profile 1 in BIOS
  • Videocard: NVIDEA RTX 2080Ti (Founders edition), NVIDEA studio drivers
  • Monitor: LG 38 inch ultra-wide (21x9) - Resolution: 3840x1600
  • C-drive (games & APPS): Samsung NVMe SSD 2TB 960 pro

  • Current Video source work drive: Samsung NVMe SSD 2T 970 EVO plus

  • Mass Data storage & Backup: WD gold 6TB + WD Yellow 4TB

  • MOBO: Gigabyte Z370 Aorus Gaming 7, BIOS F14
  • PS: Corsair HX1200i, Case: Silverstone fortress 2,
  • Misc: Logitech G910, Evoluent Vertical Mouse, shuttlePROv2

 

vkmast wrote on 4/29/2020, 2:45 AM

Many of us wish it was let loose on another jungle altogether.

bitman wrote on 4/29/2020, 3:10 AM

I hope the search assistant is not a try-out of a help function blocking our timeline view in a future VP18 😜

Last changed by bitman on 4/29/2020, 3:10 AM, changed a total of 1 times.

Current system: VP 17 (build 421), VP16 (suite) build 424, (uninstalled VP 13,14,15), Vegasaur, Magix Video Pro X (VPX11), Corel VS ultimate 2019, a lot of NEWBLUE plugins, Titler Pro 6, Mercalli 4.0, Respeedr, Vasco Da Gamma 12, VASST stuff, Production Assistent pro3, Boris Continuum 2020, Davinci Resolve Studio 16,...

  • OS: Windows 10 Pro 64, version 1909
  • CPU: i9900K stepping R0 (since October 2019), previously, der8auer i7-8700K (advanced edition), default speed (no overclock), Cooler: Noctua NH-D15s
  • RAM: G.Skill Trident Z 3200C14 DDR4 64GB, XMP set to profile 1 in BIOS
  • Videocard: NVIDEA RTX 2080Ti (Founders edition), NVIDEA studio drivers
  • Monitor: LG 38 inch ultra-wide (21x9) - Resolution: 3840x1600
  • C-drive (games & APPS): Samsung NVMe SSD 2TB 960 pro

  • Current Video source work drive: Samsung NVMe SSD 2T 970 EVO plus

  • Mass Data storage & Backup: WD gold 6TB + WD Yellow 4TB

  • MOBO: Gigabyte Z370 Aorus Gaming 7, BIOS F14
  • PS: Corsair HX1200i, Case: Silverstone fortress 2,
  • Misc: Logitech G910, Evoluent Vertical Mouse, shuttlePROv2

 

bitman wrote on 4/29/2020, 3:23 AM

Current system: VP 17 (build 421), VP16 (suite) build 424, (uninstalled VP 13,14,15), Vegasaur, Magix Video Pro X (VPX11), Corel VS ultimate 2019, a lot of NEWBLUE plugins, Titler Pro 6, Mercalli 4.0, Respeedr, Vasco Da Gamma 12, VASST stuff, Production Assistent pro3, Boris Continuum 2020, Davinci Resolve Studio 16,...

  • OS: Windows 10 Pro 64, version 1909
  • CPU: i9900K stepping R0 (since October 2019), previously, der8auer i7-8700K (advanced edition), default speed (no overclock), Cooler: Noctua NH-D15s
  • RAM: G.Skill Trident Z 3200C14 DDR4 64GB, XMP set to profile 1 in BIOS
  • Videocard: NVIDEA RTX 2080Ti (Founders edition), NVIDEA studio drivers
  • Monitor: LG 38 inch ultra-wide (21x9) - Resolution: 3840x1600
  • C-drive (games & APPS): Samsung NVMe SSD 2TB 960 pro

  • Current Video source work drive: Samsung NVMe SSD 2T 970 EVO plus

  • Mass Data storage & Backup: WD gold 6TB + WD Yellow 4TB

  • MOBO: Gigabyte Z370 Aorus Gaming 7, BIOS F14
  • PS: Corsair HX1200i, Case: Silverstone fortress 2,
  • Misc: Logitech G910, Evoluent Vertical Mouse, shuttlePROv2

 

Dexcon wrote on 4/29/2020, 4:41 AM

@bitman ... that's funny. Well done.

JN- wrote on 4/30/2020, 7:40 AM

Its always such a relief to exit the forum and go to another site without this irritating bs. It makes it harder to post, edit. Sure, other sites have ads, but i’m not trying to edit on them.

Since Magix isn’t listening to the users wishes, hopefully all users will continue to add to this post and keep it in their face.

---------------------------------------------

Benchmarking thread

Codec Render Quality tables

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop ... (Acer Predator G9-793-77AC)

CPU .. i7-6700HQ Skylake-H

Memory ..32 GB DDR4, was previously 16 GB

Graphics card .. Nvidia GTX 1070

Graphics driver .. latest studio

Dexcon wrote on 4/30/2020, 7:45 AM

There's only one thing worse. Going onto a website for the very first time and a pop-up appears asking for feedback about how much I like their website. How would I know? All I've seen is the homepage for a couple of seconds.

 

Turd wrote on 4/30/2020, 9:06 AM

There's only one thing worse. Going onto a website for the very first time and a pop-up appears asking for feedback about how much I like their website. How would I know? All I've seen is the homepage for a couple of seconds.

 

After looking at your comment for a couple of seconds, my feedback on how much I like it is five clapboards.

The search assistant, not so much.

Fortunately the uBlock Origin ad blocker does a great job handling the annoyance, but I hate feeling like I have to use it on one of my fav websites.

Note to self (everyone else please look away -- the note that follows is a reminder for mine eyes only): Figure out a clever, kick-booty signature that suggests I'm completely aware of how to properly and exhaustively party on and that I, in fact, engage in said act on a frequent and spontaneous basis.

Peter_P wrote on 6/19/2020, 8:10 AM

Is there any way to disable this annoying "support assistant" ?

Grazie wrote on 6/19/2020, 8:26 AM

NONE. ZILCH. NYET. NON.

TAXI!

Peter_P wrote on 6/19/2020, 8:38 AM

I can't believe it 😱

Musicvid wrote on 6/19/2020, 8:42 AM

Now it's trying to circumvent the adblocker browser I installed just so I could see the damn forum on my tablet.

A complete fail.

Dexcon wrote on 6/19/2020, 8:49 AM

There's only one thing worse IMO, and that's when you get off a phone call to a company and are requested to do a "how did we go" survey either at the end of the phone call or the next day via email. The sad thing is that the staff member's job probably hangs on a good response.

john_dennis wrote on 6/19/2020, 8:54 AM

I installed a number of browsers on the iPad, including Chrome, Microsoft Edge and Duck Duck Go. I now use Duck Duck Go on the iPad to read the Vegas forum. I haven't been willing to add extensions to my workstation browsers to make this annoyance go away.

Peter_P wrote on 6/19/2020, 9:18 AM

The problem occurs not only on mobiles and it does not give help:

michael-harrison wrote on 6/19/2020, 9:26 AM

I'm wondering why I've *never* been plagued by the assistant. Glad for it, but still wondering.

rraud wrote on 6/19/2020, 12:13 PM

Is there any way to disable this annoying "support assistant" ?

There is no setting to disable it AFAIK. The browser add-on uBlock Origin eliminated it for me in FireFox (ESR) and Pale Moon browsers.

Regardless, Magix should get rid of this forking annoyance.

Musicvid wrote on 6/19/2020, 3:19 PM

And you can bet the client server, frase.io, is collecting browser data from you.

john_dennis wrote on 7/31/2020, 5:00 AM

No! I don't need assistance. I'm here to provide assistance and I'm extremely annoyed with this screen blight.

vkmast wrote on 7/31/2020, 5:22 AM

+1. An important reminder that this intrusion should have already been taken off.

David Johns wrote on 7/31/2020, 6:13 AM

Yes, grrrr, very irritating popup. Come on Magix, get rid of it please.

JJKizak wrote on 7/31/2020, 6:43 AM

Maybe have it pop up when you click support?

JJK